Refund Policy

1. Overview

At Global Hub General Trading LLC, we stand behind the quality of our industrial safety products. If you are not satisfied with your purchase, we are here to help. This refund policy outlines the conditions and procedures for returns and refunds.

2. Eligibility for Refund

To be eligible for a refund, your item must meet the following criteria:

• The product must be unused, undamaged, and in its original packaging
• The product must be in the same condition as received
• All tags, labels, and protective materials must be intact
• Proof of purchase (invoice or receipt) must be provided
• The refund request must be made within 14 days of delivery

3. Non-Refundable Items

The following items are not eligible for refund:

• Custom-made or personalized safety equipment
• Products that have been used, worn, or damaged by the customer
• Products without original packaging or missing components
• Personal protective equipment (PPE) that has been opened or tried on for hygiene reasons
• Clearance or sale items (unless defective)
• Products purchased more than 14 days prior to the refund request

4. Refund Process

To initiate a refund:

• Contact our customer service team with your order number and reason for the refund request
• Receive a Return Merchandise Authorization (RMA) number
• Pack the item securely in its original packaging with the RMA number clearly marked
• Ship the item back to us at the address provided
• Upon receipt and inspection of the returned item, we will process your refund

5. Refund Processing

Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days, and a credit will automatically be applied to your original method of payment.

6. Defective Products

If you receive a defective or damaged product, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you. Please provide photos of the defect and your order number when reporting a defective product.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.

8. Contact Us

If you have any questions about our Refund Policy, please contact: